PRODUCT & PLATFORM ENGINEERING

Patient apps & mobile platforms

Patient apps that hospitals actually maintain — built on React Native, hosted on a CI/CD pipeline, with the operational tooling so updates ship in weeks not months. App-store-ready, compliance-aware, integrated with hospital systems.

The problem

What’s broken without this service.

Most hospital apps in India ship once and stop. The original vendor disappears, app-store updates lapse, and within 18 months the app is removed from stores or becomes a 1-star liability. The problem isn't the app itself — it's the operational system around it. Few hospitals have CI/CD, app-store credentials hygiene, crash monitoring, or analytics. Without those, an app degrades the moment it ships.

Why this matters in healthcare

Patient apps in India have a graveyard problem: most ship once, the original vendor disappears, and within 18 months the app degrades to a 1-star liability. The difference between a healthy app and a graveyard app is the operational pipeline behind it — not the build quality at launch. EMR integration, OS-version compatibility, crash response, and release cadence are the four things that decide whether your app is still relevant in year three.

How we ship

The MediGrow approach.

We build patient apps on React Native (so one codebase ships iOS + Android) and set up the operational pipeline that keeps the app alive — automated builds, EAS-managed releases, Sentry crash monitoring, analytics in your existing GA4 + Mixpanel, and a documented release schedule. Integration with existing hospital systems (HIS, EMR, payment gateways) is part of the build. We keep ownership of the codebase with your team so any vendor can pick up where we leave off.

Deliverables

What we ship in this engagement.

  1. 1

    Cross-platform mobile app

    React Native + Expo for iOS and Android. Shared codebase means a single feature lands on both platforms simultaneously. Build pipelines configured to ship updates in days, not weeks.

  2. 2

    Hospital system integrations

    EMR/HIS connectors (where APIs exist), payment gateway integration, calendar sync, push notification infrastructure. We adapt to your existing stack rather than asking you to rebuild it.

  3. 3

    Operational tooling

    Crash monitoring (Sentry), analytics (GA4 + custom events), app-store credentials managed in 1Password, release notes templated. The infrastructure that keeps the app healthy.

  4. 4

    Documented handover

    Codebase, deployment scripts, app-store accounts, release process — all documented and transferable. No vendor lock-in.

Engagement

How a patient apps & mobile platforms engagement runs.

5phases. Each one with a duration, a deliverable, and a sign-off — so the practice never wonders what we’re doing this week.

  1. 1

    Discovery

    2 weeks

    User journey mapping, integration audit (EMR/HIS/payments), feature prioritization for MVP vs. Phase 2.

  2. 2

    Design & prototyping

    3 weeks

    UI design system, key flow prototypes tested with internal users, accessibility patterns for older patients.

  3. 3

    Build

    8–12 weeks

    React Native + Expo, integration layer, push notification + auth infrastructure, automated test coverage.

  4. 4

    QA & app store submission

    2–3 weeks

    Internal QA pass, app store metadata + screenshots, Apple/Google review submission, beta rollout to 100 patients.

  5. 5

    Launch & maintenance

    Ongoing

    Sentry crash monitoring, monthly OS-compatibility checks, quarterly feature ships, dedicated release manager.

What success looks like

The shape of a healthy engagement.

These are the markers we anchor reviews against — not vanity metrics, not impressions. The kind of numbers practice owners actually care about.

  • iOS + Android

    Single codebase, parallel platform releases

    React Native shared core

  • <48h

    Crash-rate triage response

    Sentry alerting tied to on-call rotation

  • 100%

    Codebase ownership transferred at handover

    No vendor lock-in

Engagement model

What a typical engagement looks like.

Patient app builds run 14–20 weeks depending on integration count and feature scope. Discovery (2 weeks), design (3 weeks), build (8–12 weeks), QA + app-store submission (2–3 weeks). Post-launch retainer covers ongoing updates, OS-version compatibility, and feature additions.

Service FAQ

Questions practice owners ask about this service.

Compliance you can trust

The frameworks every product & platform engineering engagement answers to.

Healthcare-only since day one means every deliverable is reviewed against the specific regulations that govern this category — before it ships, not after a flag.

  • NABH-aware

    Accreditation surfaces handled to NABH standards. No suggestion of endorsement NABH doesn't certify.

  • DPDP Act 2023

    Explicit consent on every patient data touchpoint. Server-side analytics on sensitive surfaces.

  • WCAG 2.1 AA

    Accessibility audited per release. Required infrastructure for hospitals serving older patients.

  • Vendor-neutral

    Codebases, dashboards, and app store accounts transfer cleanly. No lock-in clauses.

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