Terms of service

These terms form a binding agreement between you and MediGrow Technologies. If you do not agree to these terms, please do not use our website or engage our services.

For active service engagements, these terms work in conjunction with the engagement-specific agreement we sign with each client. Where the engagement agreement and these terms conflict, the engagement agreement controls.

MediGrow provides healthcare-focused marketing and technology services:

• Healthcare technology (hospital websites, patient apps, WhatsApp automation, practice dashboards)
• Digital presence (healthcare SEO, doctor branding, video, content production)
• Marketing and growth (paid acquisition, lead generation, funnel design, reporting)
• Patient engagement (review systems, reputation management, communications)

Services are scoped engagement-by-engagement with each client. Specific deliverables, timelines, and acceptance criteria are documented in the engagement agreement, not in these terms.

We exclusively serve healthcare clients — hospitals, clinics, doctor practices, and healthcare-adjacent organizations. We decline non-healthcare verticals.

The typical engagement process:

1. Discovery call — a 20-minute call to understand your specialty, locality, and current marketing baseline. No charge, no obligation.
2. Engagement proposal — within 5 business days after discovery, we share a written engagement scope with deliverables, timeline, and pricing.
3. Engagement agreement — when you accept, we execute a signed engagement agreement covering scope, fees, intellectual property, and termination.
4. Onboarding — kickoff session, access provisioning, baseline audit, and tracking instrumentation typically completed within the first 2 weeks.

Conflict-of-interest commitments specific to a given vertical (where applicable) are documented in each engagement agreement. We do not operate a blanket geographic exclusivity policy.

For service engagements, you agree to:

• Provide accurate and timely information about your business, including industry, locality, affiliations, and any credentials or regulatory registrations relevant to your sector.
• Provide access to systems and accounts necessary to perform services (Google Business Profile, analytics, advertising accounts, CMS, social media) — granted under appropriate access controls.
• Comply with all applicable laws and regulations governing your practice, including the DMR Act 1954, MCI Code of Ethics, Telangana State Medical Council guidelines, NABH usage standards, ART Act 2021 (where applicable), and the DPDP Act 2023.
• Review and approve creative work, ad copy, and content within agreed timelines. Delays in your review may delay deliverables.
• Pay fees on the agreed schedule.
• Notify us promptly if any practitioner credentials, hospital affiliations, or accreditations referenced in marketing materials change or lapse.

You are responsible for ensuring that the underlying medical practice complies with all applicable regulations. MediGrow provides marketing services; we do not certify the medical practice itself.

Fees, payment schedules, and applicable taxes are set in each engagement agreement. Typical patterns:

• Retainer engagements — monthly invoicing in advance.
• Project engagements — milestone-based invoicing per the engagement agreement.
• Ad spend — paid directly by the client to the ad platform, not invoiced through MediGrow.

Invoices are payable within the timeline specified in the engagement agreement (typically 7 to 15 days from receipt). Late payments may incur interest at the rate specified in the engagement agreement, and we reserve the right to pause services for invoices materially overdue.

All amounts are exclusive of applicable Goods and Services Tax (GST), which is added on invoices at the rate prevailing in India.

Client materials: All materials you provide to us (logos, brand assets, patient stories, photography, written content, practice information) remain your property. You grant us a non-exclusive license to use these materials for the purpose of delivering the services.

Deliverables: Subject to full payment, we assign to you all rights in deliverables specifically created for your engagement (website pages, ad creative, content posts, written materials, code custom to your practice).

Pre-existing materials and frameworks: We retain ownership of pre-existing tools, frameworks, methodologies, and reusable components we developed independently of your engagement. You receive a non-exclusive perpetual license to use these as embedded in your deliverables.

Third-party platforms: Where deliverables run on third-party platforms (Google Ads, Meta, Sanity, etc.), the platforms’ terms govern the underlying accounts. We hand over administrative access at engagement end so continuity is preserved.

Case studies and portfolio use: We may reference our work for you in MediGrow’s portfolio, case studies, or marketing materials only with your prior written consent. The default position is that we do not name clients without permission.

We treat all non-public information you share with us as confidential, including but not limited to:

• Practice financials and patient acquisition metrics.
• Internal strategy discussions and roadmap plans.
• Patient-related data accessed during engagement work.
• Vendor relationships and contractual terms.

Confidential information may be shared internally within the MediGrow team on a need-to-know basis, with our processor partners under appropriate agreements, and with our legal or accounting advisors under their own confidentiality obligations.

Confidentiality survives termination of the engagement by 3 years for general information, and indefinitely for trade secrets and patient-identifying information.

We warrant that:

• Services will be performed in a professional manner consistent with applicable industry standards.
• We will use commercially reasonable efforts to comply with the regulations governing healthcare advertising in India — DMR Act, MCI, Telangana state guidelines, ART Act where applicable.
• Deliverables we create for you will not, to the best of our knowledge, infringe third-party intellectual property.

We do not warrant:

• Specific search rankings, ad performance, or patient outcomes.These depend on factors outside our control — Google’s algorithms, competitor activity, ad-platform policies, and the underlying medical practice. Any agency that guarantees ranking is misrepresenting how search works.
• Uninterrupted service availability. Third-party platforms we integrate (Google, Meta, Cal.com, Brevo, etc.) have their own uptime characteristics outside our control.
• Outcomes from regulatory authorities.Decisions by the Telangana State Medical Council, NABH, Drug Controllers, or other authorities are not within MediGrow’s control.

Services are provided “as is” and “as available” except as explicitly warranted in this section or in the engagement agreement.

To the maximum extent permitted by applicable law, MediGrow’s aggregate liability for any claim arising out of or related to these terms or the services is limited to the fees paid by the client in the 6 months preceding the event giving rise to the claim.

We are not liable for:

• Indirect, incidental, special, consequential, or punitive damages.
• Lost profits, lost revenue, or lost business opportunities.
• Loss of data caused by client systems or third-party platforms.
• Patient outcomes, clinical results, or any matter of medical practice. MediGrow provides marketing services, not medical services.

Nothing in these terms limits liability for gross negligence, willful misconduct, or fraud — or for any liability that cannot be limited under applicable law.

By either party for convenience: as specified in each engagement agreement. Typical notice period is 30 days written notice.

By either party for cause: immediately, if the other party materially breaches these terms or the engagement agreement and fails to cure within 15 days of written notice.

By MediGrow for compliance reasons: immediately, if continuing the engagement would require us to violate applicable healthcare advertising regulations or other law.

Upon termination:

• We hand over administrative access to all platforms and deliverables.
• We invoice for work performed up to the termination date.
• Confidentiality obligations survive.
• We retain engagement records as required for tax, accounting, and legal purposes (see Privacy Policy).

These terms are governed by the laws of India. Any dispute arising under or in connection with these terms is subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.

The parties will first attempt to resolve any dispute through good-faith discussion within 30 days of written notice of the dispute. If unresolved, the dispute may be referred to mediation or arbitration as agreed by the parties, or to the courts of Hyderabad.

We may update these terms from time to time. Material changes will be communicated by:

• Updating the “Last reviewed” date at the top of this page.
• For active clients, providing written notice and an updated engagement agreement where the changes materially affect existing engagements.

The current version of these terms is always the version available at this URL. Continued use of our services after material changes constitutes acceptance.

MediGrow Technologies
1-4-2/4, 5/114, 4th Floor, Road No 4, Sri Nageshwar Nagar Colony, Kishanbag, Maruthi Nagar, Kothapet, Hyderabad, Telangana 500102, India.
Email: hello@medigrow.co.in

These terms are provided in English. Translations may be made available; the English text controls in the event of a discrepancy.