DOCTORS. PATIENTS. TOGETHER.
Online reputation management
Reputation is what patients find when they Google your practice name. We monitor every surface where your reputation lives, respond appropriately, and work the platforms when something needs to come down.
The problem
What’s broken without this service.
Healthcare reputation lives across Google reviews, Practo ratings, JustDial listings, Lybrate, social media, and increasingly Reddit and quora-style platforms. Most practices monitor only Google. The other platforms accumulate complaints, fake reviews from competitors, outdated information, and unhandled patient frustration that leaks back into Google searches when a patient researches "[practice name] reviews." Most reputation surprises come from platforms the practice didn't know existed.
How we ship
The MediGrow approach.
We set up monitoring across every platform where the practice's reputation lives — including ones the practice may not know about. Daily alerts on new reviews, monthly summary of reputation health across surfaces. Active management on platforms with response capabilities (Practo, JustDial, Lybrate). Recovery work where it's worth doing: removing fake reviews, correcting outdated listings, addressing legitimate complaints that have ongoing operational fixes available.
Deliverables
What we ship in this engagement.
- 1
Multi-platform reputation monitoring
Daily monitoring across Google, Practo, JustDial, Lybrate, Facebook, Instagram, and emerging platforms. Alerts for new reviews; weekly summary of trends.
- 2
Response coordination across platforms
Each platform's response workflow handled — Google responses, Practo replies, JustDial responses, Facebook reactions. Maintained tone and consistency.
- 3
Fake review removal
Documented requests to platforms when fake reviews are identified. Success rates vary by platform — Google's the hardest, Practo and JustDial more responsive. We pursue every credible removal opportunity.
- 4
Reputation recovery campaigns
When a practice has a reputation problem (period of low ratings, public incident, fake review wave), the recovery work is more intensive — accelerated review velocity, proactive outreach, sometimes coordinated PR.
Engagement model
What a typical engagement looks like.
Reputation management is a retainer line — typically bundled with the broader patient engagement work but available standalone. Initial assessment: 2-3 weeks (audit every platform, baseline the reputation health). Ongoing: monthly. Crisis recovery work is project-based and added when needed.
Service FAQ
Questions practice owners ask about this service.
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