DOCTORS. PATIENTS. TOGETHER.
Google reviews & GBP optimization
Patients read reviews before booking. Most healthcare practices have either too few reviews ("are they still in business?") or fake-looking review patterns (which Google penalizes). We build real review velocity — patient by patient, ethically.
The problem
What’s broken without this service.
Buying Google reviews violates Google's terms, often gets detected, and triggers a near-permanent quality penalty. Asking patients for reviews works but most practices don't have the workflow to ask consistently. The result: practices either have 12 reviews from 2019 (which looks abandoned) or have 200 reviews all 5-star (which looks fake). Either pattern hurts conversion compared to a healthy pattern of recent, varied reviews.
How we ship
The MediGrow approach.
We build review request workflows that fit naturally into the patient journey — typically a follow-up after appointment via SMS or WhatsApp with a direct review link. The request is one-touch (patient clicks, lands on Google review form). We coordinate review responses (positive ones get thank-yous, negative ones get professional acknowledgments) so the GBP looks actively managed. No incentives, no fake reviews, no patterns that trigger Google's spam detection.
Deliverables
What we ship in this engagement.
- 1
Patient review request workflow
Post-appointment SMS or WhatsApp with one-touch review link. Asks 24-72 hours after appointment when patient experience is fresh. Opt-out respected.
- 2
GBP optimization
Profile completeness, categories, services, attributes, photo strategy, posts, Q&A monitoring. Most practices run at 40% GBP completeness — we get them to 95%+.
- 3
Review response coordination
Every review (positive or negative) gets a response within 48 hours. Negative reviews get professional acknowledgment without engaging in the dispute publicly. Trains future readers that the practice is responsive.
- 4
Velocity tracking
Monthly review count, sentiment trend, response time, GBP impressions. Visible in the practice dashboard. We aim for 5-15 new reviews/month for most clinics, more for multi-specialty hospitals.
Engagement model
What a typical engagement looks like.
Review velocity is part of broader patient engagement retainer. Workflow setup: 2-3 weeks (WhatsApp/SMS integration, review request templates, response playbook). Ongoing management is monthly — workflow operates automatically, response coordination is hands-on as reviews arrive.
Service FAQ
Questions practice owners ask about this service.
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